Refund policy

JIREVA COLLECTION – RETURN & REFUND POLICY

We want you to be happy with your purchase. Please review our return policy before placing your order.

READY-TO-SHIP / IN-STOCK ITEMS

We accept return requests for eligible in-stock items within 14 days of delivery.

To qualify for a return, the item must be unworn, unused, unwashed, with all original tags attached and in its original condition. Proof of purchase is required.

To request a return, please contact us at hellojireva@gmail.com before sending the item back. Items returned without prior approval may not be accepted.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

PRE-ORDER & SPECIALLY SOURCED ITEMS

Pre-order items are specially sourced after your order is confirmed. Because of this, pre-order and specially sourced items are final sale and cannot normally be returned, exchanged, or cancelled.

If your pre-order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can assist you.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us promptly at hellojireva@gmail.com with your order number and photos of the item so we can review the issue and make it right.

NON-RETURNABLE ITEMS

We do not accept returns on pre-order or specially sourced items (except where required by law or where an item is damaged, defective, or incorrect), sale/clearance items, gift cards, or items that have been worn, washed, altered, damaged after delivery, or had their tags removed.

EXCHANGES

We do not offer direct exchanges. If an eligible in-stock item is approved for return, you may place a new order for the preferred size or item.

REFUNDS

Once we receive and inspect an approved return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or credit-card provider may require additional time to process the refund.

EUROPEAN UNION CUSTOMERS

Where applicable, customers in the European Union have cancellation and return rights required by law. These statutory rights are not affected by this policy.

For return or refund questions, contact us at hellojireva@gmail.com.